Technical Problems
TibiaME does not download automatically.
Downloading the client:
a) If you do not have a Bluetooth or data cable connection, please start your phone's web browser and go to the URL:
www.tibiame.com
There choose your phone manufacturer and phone model. A download link for the appropriate file will be displayed. Click at it to start the download.
b) If you have a Bluetooth or data cable connection between your computer
and phone, please download the correct file (phone manufacturer and phone model) directly from the download section of our website. Please send it to your phone via Bluetooth or data cable connection then. The file will appear in your message box.
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Technical Problems
I cannot connect to the game server! Why?
If you select an erroneous access point when entering the game, the connection to the game server will fail (Message "Connection failed." or "Server not found."). Please make sure you select an access point which allows you to establish connections to the internet. If such an access point is missing, it can be created manually. Please ask your mobile carrier for the necessary configuration details.
Further, please make sure that you select the correct game world. In certain settings a random game world number is predefined. For this reason, always check if you are really trying to connect to the game world you intend to do.
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Technical Problems
Web client: "Loginserver not found"
If you get this message when running the web client, then your anti virus software and/or firewall are blocking the client from connecting to the servers. To solve this problem, please add exceptions to your anti virus and firewall software.
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Technical Problems
"Connection failed."
You get this error message whenever a connection to the central game server cannot be established. Please make sure the right access point is selected when starting the game. Also, it is always possible that access to the internet is momentarily blocked due to some technical problem. Simply try again at a later point of time.
Please also see the FAQ "Please allow Network Communication".
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Technical Problems
"Please allow Network Communication."
This error message is displayed if a connection to the central game server cannot be established. Please consult your phone manual or ask in the shop where you bought your phone about how to access the internet with your mobile phone. You may need a special contract with your phone network carrier to access the internet.
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Technical Problems
"Game world not online. Try again later."
You will see this error message if the selected game world is offline due to maintenance work or technical problems. Simply try again at a later point in time.
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Technical Problems
"Saving game world. Try again in 5 minutes."
For technical reasons each game world has to be offline every day for a short period of time. Simply try logging in again in a few minutes.
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Technical Problems
"Too many players online. Try again later."
The number of players who can play on one game world at the same time is limited.
If the player limit is reached, no further players may enter the game. Please try
connecting at a later point in time.
This problem will only occur if you try to log in with a free character.
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Technical Problems
Web client: display error
If the input fields are displayed as white boxes, please make sure that you are running the current Java version and have the SUN JDK installed.
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Technical Problems
"Outdated program version."
Your client version is too old. In order to play TibiaME you need to download the latest version of the game from our website. For the best gaming experience, make sure to always have the latest version of TibiaME as many new feature are added to each new client version.
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Technical Problems
"Selected name is illegal." or "Selected name already in use."
Selected name is illegal. Select different name:
You have chosen an invalid name for your character. Please select another name.
Selected name already in use. Select different name:
The name you have chosen has already been taken by another player on the selected game world. Please either select another name for your character or choose a different game world.
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Technical Problems
"There is no character with this name."
You receive this error message if no character with this name exists. Please check the spelling of the name again and make sure that you have selected the correct game world.
Also please note that all characters under level 4 which have never been premium will be deleted if they have not logged into the game for 2 weeks. In this case, all you can do is create a new character and starting over.
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Technical Problems
"Incorrect password."
If you receive this error message, the password you have entered is incorrect. Please check the entered name and password and try again.
If you have forgotten your password or if a hacker has changed it, please visit the Support section on our web- or wapsite and select "I lost my password." Follow the instructions to get a new password. Note that this is only possible if you have set a recovery contact.
Please note that passwords are case-sensitive, so make sure to enter them exactly as they were set.
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Technical Problems
"Incorrect password entered too many times. Try again in 5 minutes."
To protect your character from hacking attempts, you cannot log in for 5 minutes if an incorrect password has been entered multiple times in a row. Simply try to log into the game once this waiting period has passed.
If you have forgotten your password or if a hacker has changed it, please visit the Support section on our web- or wapsite and select "I lost my password." Follow the instructions to get a new password. Note that this is only possible if you have set a recovery contact.
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Technical Problems
I found a bug. Who should I report it to?
To report a bug, please send an email to our customer support team (support@tibiame.com). We will need detailed information on the bug - so please include:
- character name
- world
- position of the bug - if it appears on a certain place on the map (e.g. a wrong graphic)
- description of the bug
Please understand that the abuse of a bug is a violation of the TibiaME Rules and can lead to severe punishments up to the deletion of your character.
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