Frequently Asked Questions

Billing Questions

What is element 5?

element 5, a service of Digital River, is our partner that handles all orders and payments concerning TibiaME premium characters on our behalf. If you have a payment problem, please contact element 5 via email support-eng@element5.com or at their hotline:

USA: +1 (952) 646 5022
Germany: +49 (0) 221 31088 30

Please remember to always state your order reference number when dealing with element 5.