What is element 5?
element 5, a service of Digital River, is our partner that handles all orders and payments concerning TibiaME premium characters on our behalf. If you have a payment problem, please contact element 5 via email firstname.lastname@example.org or at their hotline:
USA: +1 (952) 646 5022
Germany: +49 (0) 221 31088 30
Please remember to always state your order reference number when dealing with element 5.