Frequently Asked Questions

Lost Characters and their Recovery

How can I set a recovery contact?

To set a recovery contact, access the info menu ingame. Select the option recovery contact and set an email address of your choice. Once the recovery contact has been set, a link with a confirmation code will be sent to the recovery contact. Click on the link to confirm your request. Once you have done this, you will receive an email with your PIN.

Important: Once you have received your PIN, you will need it whenever you want to change your password or recovery contact ingame. So please keep your PIN secret at all costs.