Support

Have you lost your password or PIN, or is your PIN locked because you have entered an incorrect PIN too often? No problem! Simply select your problem and follow the instructions to solve it.

What is your problem?

I lost my password.

I lost my PIN.

My PIN is locked.

If you do not receive our email, make sure that you have entered correct data.

Keep in mind that your game world or character name might have been changed due to server merges. Please check our FAQ to find your possibly new game world.

You have already sent a recovery request, and the link in the confirmation email did not work? Click here!

Please write us an email to support@tibiame.com if you need help recovering your character.